This Application collects some Personal Data from its Users.
What data do we collect?
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data, first name, email address and last name.
For our mailing list (For people interested in receiving information from us) we collect:
- Email address
For clients we collect:
- Personal identification information (Name, physical address, email address, phone number)
- Special needs or learning challenges, so that we can tailor the session delivery accordingly
For clients below the age of 18 we also collect:
- Date of birth, as we need to keep your information for 7 years after you turn 18 for insurance purposes
The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
All Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Users are responsible for any third party Personal Data obtained or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.
How do we collect your data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Have a treatment with us
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
- Use or view our website via your browser’s cookies.
- Request to be included in our mailing list
Methods of digital processing
Magical Hearts processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to Magical Hearts, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from Magical Hearts at any time.
The Data is processed at Magical Hearts' operating offices and in any other places where the parties involved with the processing are located. For further information, please contact Magical Hearts.
Digital retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that Magical Hearts suspend or remove the data.
How will we use your data?
We collect your data so that we can:
- Keep in contact with you for any updates on your sessions
- Email you with special offers on other products and services we think you might like (this happens at most once a quarter)
The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Analytics, Contacting the User and Managing contacts and sending messages.
The Personal Data used for each purpose is outlined in the specific sections of this document.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
WordPress Stats (Automattic Inc.)
WordPress Stats is an analytics service provided by Automattic Inc.
Personal Data collected: Cookies and Usage Data.
MANAGING CONTACTS & SENDING MESSAGES
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
MailChimp (The Rocket Science Group, LLC.)
MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.
Personal Data collected: email address.
CONTACTING THE USER
Mailing list or newsletter (This Application)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
Personal Data collected: email address, first name and last name.
How do we store your data?
Magical Hearts securely stores your treatment-related data (e.g., digital session recordings) in a password protected online account. All session recordings are deleted within 2 months. All electronic contact-related data (name, phone number, email address, address) is stored as contacts on a mobile phone or in an email account, both of which are password protected.
We will keep your contact-related data for 5 years from the end of the last treatment and delete your data from mobile phones and email accounts.
Magical Hearts would like to send you information about products and services of ours that we think you might like. We do not other send you details from other organisations.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email firstname.lastname@example.org with the headline "Please take me off your mailing list".
What are your data protection rights?
Magical Hearts would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: email@example.com.
Additional information about Data collection and processing
The User's Personal Data may be used for legal purposes by Magical Hearts, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.
The User declares to be aware that Magical Hearts may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
System logs and maintenance
For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address).
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from Magical Hearts at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can consult Magical Hearts to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to Magical Hearts at the contact information set out above.
This Application does not support “Do Not Track” requests.
To determine whether any of the third party services it uses honour the “Do Not Track” requests, please read their privacy policies.
How to contact us
Email us at: firstname.lastname@example.org
Latest update: 05 March 2023